Privacy Policy
Last Updated: August 6, 2026
URSA Connected (“URSA Connected,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, contact us, request a quote or assessment, submit documents, or use our services. This policy applies to information collected through our website and through related communications with us, including email, telephone, online forms, and other electronic communications.
1. Information We Collect — Depending on how you interact with us, we may collect the following types of information. Contact and Business Information: name; business name; job title or role; email address; telephone number; business or service address; billing or mailing address; and information you provide when requesting a quote, consultation, assessment, or other service. Telecom and Service Information: current internet, telephone, television, connectivity, or technology services; current service providers; monthly service costs; contract terms and renewal dates; account or service identifiers; service locations; bandwidth or technical requirements; existing equipment or service configurations; and copies of invoices, bills, contracts, service records, or related documents that you choose to provide. Please do not provide passwords, Social Security Numbers, Social Insurance Numbers, complete payment card numbers, or other information that is not reasonably necessary for us to perform the requested service. Website and Device Information: IP address; browser and device type; operating system; pages viewed; referring website; approximate geographic location; date and time of visits; interactions with our website; and cookie, advertising, and analytics identifiers. Communications: We may retain information contained in communications with us, including emails, form submissions, telephone notes, quote requests, support requests, and other correspondence.
2. How We Use Information — We may use personal information to respond to inquiries and quote requests; review existing telecommunications or technology services; conduct assessments or audits requested by customers; identify available providers, services, pricing, and options; obtain quotes from carriers, service providers, distributors, technology partners, and other vendors; compare service options and make recommendations; assist with ordering, contracting, implementation coordination, and service changes; communicate with customers and prospective customers; provide customer support; manage business relationships; maintain records of quotes, orders, and recommendations; improve our website, services, and customer experience; measure website and marketing performance; prevent fraud, misuse, and security incidents; comply with legal, regulatory, tax, accounting, and contractual requirements; establish, exercise, or defend legal claims; and send marketing communications where permitted by law. We limit our collection and use of personal information to purposes that are reasonably necessary for our business and the services you request.
3. How We Share Information — We may disclose personal information when reasonably necessary to provide our services. Telecommunications and Technology Providers: We may provide relevant information to internet service providers, telecommunications carriers, cloud providers, phone system providers, technology vendors, distributors, master agents, and other providers when requesting pricing, determining service availability, obtaining proposals, placing orders, or coordinating services on your behalf. Service Providers: We may use companies that provide website hosting, cloud storage, customer relationship management, email and communications, document management, analytics, advertising, accounting, security and fraud prevention, workflow, and business automation. These providers may process information for us as necessary to perform their services. Business and Professional Advisors: We may disclose information to accountants, lawyers, consultants, insurers, contractors, or other professional advisors where reasonably necessary. Legal and Compliance Purposes: We may disclose information to comply with applicable law or legal process, respond to lawful requests from authorities, protect our rights or property, protect our customers or others, investigate fraud, abuse, or security incidents, or enforce an agreement. Business Transactions: If our business is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, information may be disclosed as part of that transaction, subject to appropriate confidentiality protections.
4. Sale and Targeted Advertising — We do not sell personal information to third parties in exchange for money. We may use analytics, advertising, or similar technologies to understand website activity, measure advertising effectiveness, or advertise our services. Depending on the technology used and the law where you live, certain disclosures involving advertising providers may be considered a sale, sharing, or processing for targeted advertising, even when no money is exchanged. Where applicable law provides you with the right to opt out of these activities, you may exercise that right by contacting us using the information below or through any privacy controls we make available on our website. Where required by applicable law, we will also recognize qualifying browser-based universal opt-out preference signals, such as Global Privacy Control.
5. Cookies and Similar Technologies — Our website may use cookies and similar technologies to operate the website; remember preferences; understand website usage; measure traffic and performance; detect technical problems; measure marketing campaigns; and support advertising and remarketing. Some cookies are necessary for the website to function. Others may be provided by analytics, advertising, or other third-party services. Where required by law, we will provide appropriate choices regarding non-essential cookies or similar tracking technologies. You may also be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
6. Email and SMS Communications — If you provide your email address or telephone number, we may use it to respond to your inquiry, provide requested services, communicate about an existing business relationship, or send communications you have agreed to receive. You may unsubscribe from promotional email communications by using the unsubscribe instructions included in those messages or by contacting us. If you opt in to receive SMS or text messages, your telephone number and messaging consent will be used for the purposes described when you opt in. Consent to receive promotional text messages is not a condition of purchasing our services. We do not sell mobile telephone numbers or SMS opt-in information to third parties for their independent marketing purposes.
7. International and Cross-Border Processing — URSA Connected may use service providers or business partners located in Canada, the United States, or other jurisdictions. As a result, personal information may be stored or processed outside the province, state, or country where it was originally collected. Information processed in another jurisdiction may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement, or government authorities where permitted by law. We remain responsible for personal information under our control and use reasonable contractual, organizational, and technical measures to protect information handled by our service providers.
8. Data Retention — We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, complying with legal requirements, resolving disputes, and enforcing agreements. The length of time information is retained depends on the nature and sensitivity of the information; the services requested or provided; the duration of our customer relationship; contractual requirements; legal, accounting, and regulatory obligations; and the need to maintain records of quotes, orders, recommendations, or disputes. When information is no longer reasonably required, we may delete, destroy, anonymize, or de-identify it in accordance with our practices and applicable law.
9. Security — We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, alteration, loss, or destruction. However, no website, email system, cloud service, or method of transmitting or storing information can be guaranteed to be completely secure. If you believe information you provided to us has been compromised, please contact us promptly.
10. Your Privacy Rights — Depending on where you live and which privacy laws apply, you may have rights regarding your personal information. These may include the right to know whether we process your personal information; request access to personal information we hold about you; request correction of inaccurate information; request deletion of certain personal information; obtain a portable copy of certain information; withdraw consent where processing is based on consent; object to or restrict certain processing; opt out of the sale or sharing of personal information where applicable; opt out of targeted advertising where applicable; opt out of certain profiling or automated decision-making where applicable; ask how personal information has been used or disclosed; make a complaint about our privacy practices; and appeal certain decisions concerning a privacy request where required by law. These rights are subject to applicable exemptions and limitations. We will not unlawfully discriminate against you for exercising a privacy right.
11. Canadian Residents — If you are located in Canada, we handle personal information in accordance with applicable Canadian privacy laws, which may include the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial private-sector privacy legislation. You may request access to personal information under our control, ask us to correct inaccurate information, ask questions about how information has been used or disclosed, or withdraw consent where applicable. Withdrawal of consent may affect our ability to provide a service where the information is reasonably necessary to perform that service. Questions or complaints regarding our Canadian privacy practices may be directed to our Privacy Officer using the contact information below. You may also have the right to submit a complaint to the applicable federal or provincial privacy regulator.
12. United States Residents — Residents of certain U.S. states may have additional privacy rights under applicable state law. Depending on your state and whether the applicable law applies to us, these rights may include access, correction, deletion, portability, and the ability to opt out of certain sales, sharing, targeted advertising, or profiling. To exercise a privacy right, contact us using the information provided below. We may need to verify your identity before completing certain requests. An authorized agent may submit a request on your behalf where permitted by law, although we may require reasonable evidence of their authority. If applicable law provides a right to appeal our response to a privacy request, you may submit an appeal by contacting our Privacy Officer and clearly stating that your request is an appeal.
13. Information About Other Individuals — If you provide us with personal information about another individual, you are responsible for ensuring that you have appropriate authority or consent to provide that information where required. Please provide only information that is reasonably necessary for the service you are requesting.
14. Third-Party Websites and Providers — Our website or communications may contain links to third-party websites, telecommunications providers, technology providers, or other businesses. Their privacy practices are governed by their own privacy policies. We are not responsible for the privacy practices of third parties that independently collect or control personal information.
15. Children — Our website and services are intended for businesses and business professionals and are not directed toward children. We do not knowingly seek to collect personal information from children through our business services where parental or guardian consent would be required by applicable law.
16. Changes to This Privacy Policy — We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or legal requirements. When we make changes, we will update the Last Updated date at the top of this page. Where required by law, we will provide additional notice of material changes.
17. Contact Us and Privacy Officer — Questions, concerns, complaints, or requests regarding this Privacy Policy or our handling of personal information may be directed to: Brenden Jerry, URSA Connected, brenden@ursacommunications.ca, Telephone: 587-819-1917. Please include enough information for us to understand and respond to your request. We may request additional information where reasonably necessary to verify your identity or locate the relevant records.